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Sales Lead, Transition Store

Company: Sears Authorized Hometown Stores LLC
Location: Middletown
Posted on: August 5, 2022

Job Description:

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization Sears Hometown Stores are locally owned and operated businesses run by dedicated and hardworking Americans from across the nation. Headquartered near Chicago, Illinois, our company offers the largest selection of the most trusted names in home appliances, lawn & garden equipment, and tools. One of the most influential brands in retail history, the Sears name, has a long-time tradition of serving local communities. Our 300+ stores are proud to preserve that legacy by providing top brands, expert knowledge, neighborly service, and great prices to households every day.

Sears Hometown Stores knows that it takes a village to make a home, which is why we dedicate ourselves to giving you the attention and respect you deserve. We believe that a store is so much more than the sum of its four walls and inventory. What really makes a store run is the people behind it. Our local store owners take the time to learn the ins and outs of every item that goes through our doors so that you can count on us to have the right answers. In terms of our neighborly service, we believe that nothing beats the human touch. From browsing to delivery and installation-we are with you every step of the way. You can relax, knowing that with our flexible paying options, extended warranty, and amazing deals, you're getting the most competitive prices out there. And behind every local store owner is a community of neighbors, all working together to lend a helping hand.

- Description Scope of Responsibility: The Transition Store (TS) Sales Lead assists the Transition Store Supervisor with managing a team of consultative sales and associates within their assigned store. The TS Sales Lead is focused on enhancing the experience of our customers and driving sales through Providing proactive support to customers and associates. Driving sales, Protection Agreements, Credit, and Leasing performance. Executing merchandise presentation standards. Managing daily HR functions to include staffing, creating, and maintaining schedules. Processing daily banking and reports.Store opening and closing duties.Job Summary: The Transition Store (TS) Sales Lead takes ownership of enhancing the customer experience leading by example, to set a customer-focused environment for the entire team. Provides daily coaching and training for sales associates to enhance each customer's experience. Personally understands and teaches signals for help and how to respond immediately to support customers. Interacts with customers to determine and meet customer needs, providing assistance and support, and ensuring a positive shopping experience. Reviews sales performance daily with the TS Supervisor and reacts immediately to opportunities and performance deficiencies. Ensures the Hometown Store Selling processes are followed, and sales performance standards are achieved. Trains and coaches team on merchandising, visual presentation, and customer service tactics that will enhance sales. Handles and resolves escalated customer issues. Coaches and trains the team on visual presentation standards and their impact on sales and customer service. Ensures endcaps, plan-o-grams, and typicals are set per direction and make an "in-stock statement" for our customers. Adjusts presentations based on sell-through and ensures price and sign accuracy. Ensures presentation and safety standards are in place throughout the day to make shopping easy for our customers. Performs audits on sales/refunds and disbursement detail. Ensures that the store operates in full compliance with applicable laws, regulations, and company ethics policies. Protects company assets by following company policies and direction. - Position Requirements

  • 18+ years of age or older
  • Supervisory experience preferred
  • Strong drive for results
  • Customer service
  • Coaching and development
  • Selling skills
  • Product knowledge
  • Knowledge of store and retail operations
  • Communication skills
  • Attention to detail
  • Computer literacy
  • Must be able to lift and move large appliances - Full-Time/Part-Time Part-Time Location MIDDLETOWN DE Tags This position is currently accepting applications.

Keywords: Sears Authorized Hometown Stores LLC, Middletown , Sales Lead, Transition Store, Sales , Middletown, Connecticut

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