Sales Lead, Transition Store
Company: Sears Authorized Hometown Stores LLC
Location: Middletown
Posted on: August 5, 2022
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Job Description:
EOE Statement We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. About the Organization Sears
Hometown Stores are locally owned and operated businesses run by
dedicated and hardworking Americans from across the nation.
Headquartered near Chicago, Illinois, our company offers the
largest selection of the most trusted names in home appliances,
lawn & garden equipment, and tools. One of the most influential
brands in retail history, the Sears name, has a long-time tradition
of serving local communities. Our 300+ stores are proud to preserve
that legacy by providing top brands, expert knowledge, neighborly
service, and great prices to households every day.
Sears Hometown Stores knows that it takes a village to make a home,
which is why we dedicate ourselves to giving you the attention and
respect you deserve. We believe that a store is so much more than
the sum of its four walls and inventory. What really makes a store
run is the people behind it. Our local store owners take the time
to learn the ins and outs of every item that goes through our doors
so that you can count on us to have the right answers. In terms of
our neighborly service, we believe that nothing beats the human
touch. From browsing to delivery and installation-we are with you
every step of the way. You can relax, knowing that with our
flexible paying options, extended warranty, and amazing deals,
you're getting the most competitive prices out there. And behind
every local store owner is a community of neighbors, all working
together to lend a helping hand.
- Description Scope of Responsibility: The Transition Store (TS)
Sales Lead assists the Transition Store Supervisor with managing a
team of consultative sales and associates within their assigned
store. The TS Sales Lead is focused on enhancing the experience of
our customers and driving sales through Providing proactive support
to customers and associates. Driving sales, Protection Agreements,
Credit, and Leasing performance. Executing merchandise presentation
standards. Managing daily HR functions to include staffing,
creating, and maintaining schedules. Processing daily banking and
reports.Store opening and closing duties.Job Summary: The
Transition Store (TS) Sales Lead takes ownership of enhancing the
customer experience leading by example, to set a customer-focused
environment for the entire team. Provides daily coaching and
training for sales associates to enhance each customer's
experience. Personally understands and teaches signals for help and
how to respond immediately to support customers. Interacts with
customers to determine and meet customer needs, providing
assistance and support, and ensuring a positive shopping
experience. Reviews sales performance daily with the TS Supervisor
and reacts immediately to opportunities and performance
deficiencies. Ensures the Hometown Store Selling processes are
followed, and sales performance standards are achieved. Trains and
coaches team on merchandising, visual presentation, and customer
service tactics that will enhance sales. Handles and resolves
escalated customer issues. Coaches and trains the team on visual
presentation standards and their impact on sales and customer
service. Ensures endcaps, plan-o-grams, and typicals are set per
direction and make an "in-stock statement" for our customers.
Adjusts presentations based on sell-through and ensures price and
sign accuracy. Ensures presentation and safety standards are in
place throughout the day to make shopping easy for our customers.
Performs audits on sales/refunds and disbursement detail. Ensures
that the store operates in full compliance with applicable laws,
regulations, and company ethics policies. Protects company assets
by following company policies and direction. - Position
Requirements
Keywords: Sears Authorized Hometown Stores LLC, Middletown , Sales Lead, Transition Store, Sales , Middletown, Connecticut
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