IT Field Service Technician
Company: CompuCom
Location: Middletown
Posted on: May 24, 2023
|
|
Job Description:
_*\*EXPERIENCED - IT Field Computer Service Technician*_
You must have IT Field Computer Service Technician (FST) experience
and shall provide IT technical support to an assigned route of
stores within the FST's geographical area of residence. The FST may
travel 75 to 100+ mile radius to maintain their assigned stores.
The FST will be motivated and deliver a required high energy
customer service experience. The FST will represent the company in
a professional and businesslike manner and communicate clearly and
effectively with the client. The FST will work in a fast paced
environment with high demands & must attain a keen, quick IT
troubleshooting skill. The FST will provide in scope efforts to
support IT (computers, printers, fiber optics, telephones, POS
equipment, wireless access points, server room equipment, etc.)
specific equipment. FST must have the required experience and
skills to perform and complete IT tasks.
*Responsibilities*
* Check in and out of the location electronically on arrival and
departure with smart phone.
* Check in with management upon arrival, build & maintain
professional relationship.
* Visit dept's starting with front end POS, meet with dept. leads
for updates & needs.
* Access ticketing system to retrieve duties, order parts & close
tickets.
* Verify all Access Points (AP's) are active, troubleshoot/fix as
needed.
* Verify & document activity on Cyberex via hyper address, report
issues.
* Fix all IT issues reported by helpdesk or associates and
document.
* Perform daily preventive maintenance on IT scheduled
equipment.
* Perform project work & complete before scheduled deadlines.
* Close tickets daily related to IT problems and IT preventive
maintenance resolutions.
* Accountable for tool inventory, supplies, parts stock and
maintaining a company vehicle.
*Requirement*
* Exceptional customer service skills, representation &
relationship building
* Ability to troubleshoot, test, repair & service IT technical
equipment and cabling
* Excellent communication skills
* Ability to work flexible shifts and adapt to changing work
schedules
Job Type: Full-time
Pay: Up to $20.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Supplemental pay types:
* Bonus pay
Education:
* High school or equivalent (Preferred)
Experience:
* Customer service: 1 year (Preferred)
Work Location: Multiple Locations
Keywords: CompuCom, Middletown , IT Field Service Technician, Professions , Middletown, Connecticut
Click
here to apply!
|