Member Solutions Specialist
Company: Hudson Heritage Federal Credit Union
Location: Middletown
Posted on: January 25, 2023
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Job Description:
Career Opportunities with Heritage Financial Credit Union
Starting Pay: $20.50/HR with an average monthly incentive -between
$250 - $500. - Who we are--- At Heritage Financial Credit Union, we
are focused on growth. When you begin your career at HFCU, we want
to get to know you, your goals and your aspirations so that we can
best support you with the necessary tools, resources and
opportunities to help make possible the achievement of your hopes
and dreams. Member Solutions Center--- The Member Solutions Team is
responsible for servicing members, non-members, and 3 rd party
businesses & vendors, both over the phone and via electronic
channels. The main functions of the Member Solutions Center -are
providing outstanding member service, researching and resolving
member issues both within the department and in cooperation with
other teams, and recommending products and services to support our
membership in reaching their fullest potential. Who you are---
You're someone who isn't afraid to roll up their sleeves to help
support the department's initiatives. You're a problem solver,
who's always looking to share your -thoughts, ideas, and
improvements with the team. You're looking to take your member
service experience and career -to the next level by improving your
knowledge base, expanding your skill sets, and partnering to
support department growth. You have a desire to understand the
business, and expand your capacity to help members and partners
across the organization. You're team oriented, have a passion for
serving others, possess a positive attitude, and have a strong
willingness to learn and develop. You're available to work a
flexible work week, which includes rotating -Saturday coverage. The
role--- As a Member Solutions Specialist with Heritage Financial,
your main focus will be to deliver outstanding service to our
membership base, as well as provide internal support to our
organization. This includes, assisting members over the phone and
via electronic services with transactions, loan payments, account
inquiries and research, escalations to other departments,
electronic transfers, online banking support, and more. You'll act
as a liaison between the member and various business units,
including Deposit Support, Compliance, Retail, and our Lending
Departments. You will build relationships with members to support
their banking needs from start to end, and you'll partner with your
teammates to achieve personal, professional, and team success. Why
us... Heritage Financial has been in the community for over 80
years. Throughout this time, we have worked diligently to create a
culture of teamwork, superior service orientation, and open
communication! We offer the opportunity for growth and development
as well as competitive pay, flexible hours, paid time and holidays
off, and health benefits! Our Mission We are more than a bank. We
believe in our members and employees - in their stories, both past
and yet to be written. We are the combined heritage of generations
who care about and support each other to provide lasting
contributions in our communities. We are committed to creating
opportunities for people by providing necessary tools, resources
and education to make possible the achievement of their goals,
hopes and dreams. Equal Opportunity Statement Employment at our
Credit Union is based upon merit, ability, and qualifications. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, status as a protected
veteran, or any other legally protected status.
Keywords: Hudson Heritage Federal Credit Union, Middletown , Member Solutions Specialist, Other , Middletown, Connecticut
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