Operations Coordinator, Auxiliary Services
Company: Wesleyan University
Location: Middletown
Posted on: January 21, 2023
Job Description:
Position Information Job Posting Number S01068 Position Title
Operations Coordinator, Auxiliary Services Department Campus
Center-1043 Job Category Staff Posting Position Type Full-Time Work
Location On Campus Pay Type Hourly Salary Range
$21.74-$25.23Compensation Practices Experience is taken into
consideration in the determination of salary offers. For more
information visit
https://www.wesleyan.edu/hr/handbook/compensation-practices/index.html
Position Details Wesleyan Auxiliary Services enhances the campus
community by providing a variety of services to support campus life
for students, staff, alumni and guests. Auxiliary Services is
comprised of six areas: Operations, Reservations & Conferences,
Retail Services, the WesCard Office, Dining Services, and Mail
Services (WesStation).Operations runs the day-to-day functions of
the facilities that fall within Auxiliary Services including Usdan
University Center, Fayerweather, and Memorial Chapel as well as
providing event services Event Ticketing and Support.Reporting to
the Associate Director of Auxiliary Services, the Coordinator
supports the Operations department by overseeing all building
operations as well as providing support for ticketing and event
services.Working evenings and weekends during the academic year,
the Coordinator will be a visible presence in the building and at
locations where event ticketing and support is needed; meeting with
students, staff and faculty to ensure high visitor satisfaction and
create a welcoming environment within each facility.During summer
months, the Coordinator will work to a modified schedule to support
daily operations in Usdan as well as onsite camp and conference
groups. See below for sample schedules.Responsibilities
Include:
- Monitor all activities in the facilities and conduct regular
rounds to ensure welcoming conditions, safety, and security. When
necessary, respond to facility issues and emergencies and determine
appropriate course of action.
- Supervise, direct, and support student staff in preventative
maintenance, housekeeping, set-up, event support and ticketing, and
audio-visual support; ensure student staff completes daily
assignments.
- Communicate regularly with the Assistant Directors to determine
necessary areas of support and daily priorities.
- Review bookings in EMS (Event Management System) daily,
anticipate client needs, and address potential areas of
conflict.
- During summer months, work with the Reservations and
Conferences Office to provide on-site support to camps and
conferences.
- Assist during major campus events such as Orientation,
Homecoming, Reunion & Commencement, and others as needed.
- Participate in training of student staff in facility management
and event production.
- Identify maintenance and housekeeping concerns and report
through appropriate channels.
- Manage the use of university facilities by internal and
external groups; enforce policies as needed.
- Assist with the set-up and/or break down of meeting rooms,
audio visual support and event management for after hours and
weekend hours during the academic year.
- Provide data for facility use and staffing reports.
- Recommend policies and operating procedures for housekeeping,
event production, ticketing, facility management, and other areas
as needed.
- Perform other duties as assigned.This position is an on-campus
position scheduled to work 37.5 hours weekly. During the academic
year, hours will fall mainly on evenings and weekendsAcademic Year
Sample Schedule:Friday, Saturday, Monday, Tuesday 3pm 11pmSunday
11am 7pmDuring the summers, hours will reflect the change in
facility hours on weekdays and weekends.Summer Sample
Schedule:Friday Tuesday 11am 7pmMinimum Qualifications Bachelors
Degree and 2-years (Professional or relevant student experience)
experience in facilities management, conference and/or event
support, or a related field or an equivalent combination of
education and training.Strong attention to detail and presentation
within a facility.Ability to identify maintenance issues/concerns
and follow-up accordingly.Knowledge of event logistics and
coordination of services.Ability to multitask and prioritize
competing demands.Ability to work effectively and flexibly with
faculty, staff, students, and external clients in a fast-paced
environment.Ability to act quickly and independently to address
and/or resolve client or facility issues.Knowledge of basic
operation of audio-visual systems.Experience interpreting and
executing process documents and directions effectively with minimal
to no instruction..Ability to stand for extended amounts of time
and lift 40+ lbs with or without reasonable
accommodation.Demonstrated customer service
orientation.Availability to work a flexible schedule including
evenings and weekends during the academic year and a daytime
schedule during summer months.Demonstrated commitment to work
within a diverse environment and interact collegially with
individuals of different backgrounds.Preferred Qualifications
Proven ability to direct and motivate.Previous related experience
in a university center or student union.Familiarity with EMS
Scheduling software.Special Instructions to Applicants Applications
for this position will be reviewed on a rolling basis.Additional
Information All offers to external applicants are contingent on the
candidates completion of a pre-employment background check
screening
(https://www.wesleyan.edu/hr/pdfs/Wesleyan%20University%20Background%20Check%20Policy_.pdf)
to the satisfaction of Wesleyan University.Wesleyan University
requires proof of COVID -19
(https://www.wesleyan.edu/hr/pdfs/Vaccination%20Policy.pdf)
vaccination and booster
(https://www.wesleyan.edu/hr/pdfs/COVID%20Vaccination%20Booster%20Policy.pdf)
(if eligible under CDC guidelines) or an approved exemption
(https://webapps.wesleyan.edu/portal/file_link/C3C960C32DEDEECFE053471485812B80)
prior to first day of employment.Benefits Wesleyan offers a broad
range of employee benefits and development opportunities, including
comprehensive group insurance plans, wellness programs and
incentives, generous paid time off and retirement plans. We also
offer flexible work schedules, employee and dependent tuition
programs, as well as access to Wesleyans BLS & GLS programs for
those who qualify (tuition is waived for up to 2 courses a term;
some fees and taxes may apply).Detailed information on the benefits
of working at Wesleyan is located at:
https://wesleyan.edu/hr/careers/prospective-resources.html.Quick
Link https://careers.wesleyan.edu/postings/8983 Supplemental
Questions
Keywords: Wesleyan University, Middletown , Operations Coordinator, Auxiliary Services, Other , Middletown, Connecticut
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