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Operations Coordinator, Auxiliary Services

Company: Wesleyan University
Location: Middletown
Posted on: January 21, 2023

Job Description:

Position Information Job Posting Number S01068 Position Title Operations Coordinator, Auxiliary Services Department Campus Center-1043 Job Category Staff Posting Position Type Full-Time Work Location On Campus Pay Type Hourly Salary Range $21.74-$25.23Compensation Practices Experience is taken into consideration in the determination of salary offers. For more information visit https://www.wesleyan.edu/hr/handbook/compensation-practices/index.html Position Details Wesleyan Auxiliary Services enhances the campus community by providing a variety of services to support campus life for students, staff, alumni and guests. Auxiliary Services is comprised of six areas: Operations, Reservations & Conferences, Retail Services, the WesCard Office, Dining Services, and Mail Services (WesStation).Operations runs the day-to-day functions of the facilities that fall within Auxiliary Services including Usdan University Center, Fayerweather, and Memorial Chapel as well as providing event services Event Ticketing and Support.Reporting to the Associate Director of Auxiliary Services, the Coordinator supports the Operations department by overseeing all building operations as well as providing support for ticketing and event services.Working evenings and weekends during the academic year, the Coordinator will be a visible presence in the building and at locations where event ticketing and support is needed; meeting with students, staff and faculty to ensure high visitor satisfaction and create a welcoming environment within each facility.During summer months, the Coordinator will work to a modified schedule to support daily operations in Usdan as well as onsite camp and conference groups. See below for sample schedules.Responsibilities Include:

  • Monitor all activities in the facilities and conduct regular rounds to ensure welcoming conditions, safety, and security. When necessary, respond to facility issues and emergencies and determine appropriate course of action.
  • Supervise, direct, and support student staff in preventative maintenance, housekeeping, set-up, event support and ticketing, and audio-visual support; ensure student staff completes daily assignments.
  • Communicate regularly with the Assistant Directors to determine necessary areas of support and daily priorities.
  • Review bookings in EMS (Event Management System) daily, anticipate client needs, and address potential areas of conflict.
  • During summer months, work with the Reservations and Conferences Office to provide on-site support to camps and conferences.
  • Assist during major campus events such as Orientation, Homecoming, Reunion & Commencement, and others as needed.
  • Participate in training of student staff in facility management and event production.
  • Identify maintenance and housekeeping concerns and report through appropriate channels.
  • Manage the use of university facilities by internal and external groups; enforce policies as needed.
  • Assist with the set-up and/or break down of meeting rooms, audio visual support and event management for after hours and weekend hours during the academic year.
  • Provide data for facility use and staffing reports.
  • Recommend policies and operating procedures for housekeeping, event production, ticketing, facility management, and other areas as needed.
  • Perform other duties as assigned.This position is an on-campus position scheduled to work 37.5 hours weekly. During the academic year, hours will fall mainly on evenings and weekendsAcademic Year Sample Schedule:Friday, Saturday, Monday, Tuesday 3pm 11pmSunday 11am 7pmDuring the summers, hours will reflect the change in facility hours on weekdays and weekends.Summer Sample Schedule:Friday Tuesday 11am 7pmMinimum Qualifications Bachelors Degree and 2-years (Professional or relevant student experience) experience in facilities management, conference and/or event support, or a related field or an equivalent combination of education and training.Strong attention to detail and presentation within a facility.Ability to identify maintenance issues/concerns and follow-up accordingly.Knowledge of event logistics and coordination of services.Ability to multitask and prioritize competing demands.Ability to work effectively and flexibly with faculty, staff, students, and external clients in a fast-paced environment.Ability to act quickly and independently to address and/or resolve client or facility issues.Knowledge of basic operation of audio-visual systems.Experience interpreting and executing process documents and directions effectively with minimal to no instruction..Ability to stand for extended amounts of time and lift 40+ lbs with or without reasonable accommodation.Demonstrated customer service orientation.Availability to work a flexible schedule including evenings and weekends during the academic year and a daytime schedule during summer months.Demonstrated commitment to work within a diverse environment and interact collegially with individuals of different backgrounds.Preferred Qualifications Proven ability to direct and motivate.Previous related experience in a university center or student union.Familiarity with EMS Scheduling software.Special Instructions to Applicants Applications for this position will be reviewed on a rolling basis.Additional Information All offers to external applicants are contingent on the candidates completion of a pre-employment background check screening (https://www.wesleyan.edu/hr/pdfs/Wesleyan%20University%20Background%20Check%20Policy_.pdf) to the satisfaction of Wesleyan University.Wesleyan University requires proof of COVID -19 (https://www.wesleyan.edu/hr/pdfs/Vaccination%20Policy.pdf) vaccination and booster (https://www.wesleyan.edu/hr/pdfs/COVID%20Vaccination%20Booster%20Policy.pdf) (if eligible under CDC guidelines) or an approved exemption (https://webapps.wesleyan.edu/portal/file_link/C3C960C32DEDEECFE053471485812B80) prior to first day of employment.Benefits Wesleyan offers a broad range of employee benefits and development opportunities, including comprehensive group insurance plans, wellness programs and incentives, generous paid time off and retirement plans. We also offer flexible work schedules, employee and dependent tuition programs, as well as access to Wesleyans BLS & GLS programs for those who qualify (tuition is waived for up to 2 courses a term; some fees and taxes may apply).Detailed information on the benefits of working at Wesleyan is located at: https://wesleyan.edu/hr/careers/prospective-resources.html.Quick Link https://careers.wesleyan.edu/postings/8983 Supplemental Questions

Keywords: Wesleyan University, Middletown , Operations Coordinator, Auxiliary Services, Other , Middletown, Connecticut

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