IT Help Desk
Company: SohanIT Inc
Location: Middletown
Posted on: June 24, 2022
Job Description:
Job Description*****Direct Client Requirement*****Title IT Help
DeskLocation Middletown, CT (Onsite, Locals)Rate DOE /If your
experience and skills match call us immediately for
submissionDuration 12 MonthsInterview Type Skype or PhoneJob Type
C2C,C2H,W2Experience 6 YearsJob DescriptionPROJECT/SYSTEM/PROGRAM
OVERVIEW
- The Department of Children and Families depends on the core,
mission-critical applications, LINK and IV-E, Connecticut's
Federally-reimbursed SACWIS (Statewide Automated Child Welfare
Information System). Implemented in 1996, available on every
desktop, and used by over 2,000 social workers and case managers,
the application has been enhanced and modified continually to meet
data capture and process functionality requirements driven by good
child welfare case practice as well as State and Federal
legislation and statute. Additionally, LINK continues to experience
change chiefly in compliance with the 1991 Juan F. Consent Decree
as well as the agency's ongoing goal of improving the safety,
permanency and well-being of children in care. The agency is
currently committed to developing the next generation Comprehensive
Child Welfare information system (CCWIS) and has invested
significant resources to ensure that Connecticut has efficient,
economic and effective tools to aid our Child Welfare Staff,
Providers and the children and families of CT.
- Concurrently, the agency implemented a multi-faceted,
agency-wide outcome measure improvement plan that specifically
addresses each of the twenty-two (22) outcomes targeted for
improvement driven by the original Consent Decree. A number of
initiatives that comprise this improvement plan require the support
of information technology.
- DCF Information Systems provides technology expertise and
services as well as an information systems infrastructure to the
agency and its roughly 3,300 employees. DCF Information Systems
strives to improve continually improving technology services that
are cost-effective and of the highest effectiveness and quality.
SCOPE OF WORK
- The agency needs to engage the service of a Help Desk
Technician 2 consultant position. The candidate will provide
telephone and remote control support for level one computer issues
and participate in the processing and maintenance of DCF User
Administration forms. A primary focus of this candidate will be
receiving forms for agency staff, verifying completeness, making
necessary changes to system administration and proper retention of
the forms. Attention to detail and ability to follow protocols is
essential. Communication with agency supervisors and other agencies
is required. POSITION ROLE AND DELIVERABLES
- We currently need a Help Desk Technician to provide level one
technical support and to process agency user forms for user moves,
adds and changes. The home location will be the central office in
Hartford. Attention to detail and maintaining a customer focus is
essential. The Technician will need to provide responsive support
to agency end users and escalate as necessary. The incumbent will
need to be able to review forms for completeness and assist
customers with properly completing the forms. They will follow
agency procedures for creating and modifying user accounts on
various agency systems. Some interaction with other state agencies
will be required to complete the required processing. REQUIRED
SKILLS AND EXPERIENCE In addition, the agency requires: A minimum
of one (1) year of prior experience demonstrating the following
knowledge and skills:
- PC Hardware and software installation
- End user support - face to face and via telephone
- Excellent customer service skills It's highly desirable that
the candidate also have:
- Experience with computer system and user administration.
- Technical familiarity with Microsoft Active Directory.
- Experience with Windows 10
- Experience with Office 365
- Experience with Device Management, Device Imaging, Device
TroubleshootingTypeCategoryQualificationDescriptionSkillsArchitectureDOSSkillsNetworkingDNSSkillsOperating
SystemsWindows 10SkillsOthersHelp DeskSkillsOthersActive
DirectorySkillsOthersOffice 365OneDrive, Sharepoint, Outlook, Word,
Excel, PowerPointSkillsOthersCommunication skills both verbal and
writtenSkillsOthersLearning abilitySkillsOthersTeam
workSkillsToolsMicrosoftOffice******Referral Bonus Available: Refer
your friends or colleagues, get referral bonus******
Keywords: SohanIT Inc, Middletown , IT Help Desk, Other , Middletown, Connecticut
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