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ER Intake Specialist - 1st and 2nd Shift

Company: Pieper Veterinary
Location: Middletown
Posted on: January 15, 2022

Job Description:

Pieper Veterinary's family of hospitals include primary care, specialty care, urgent care, and 24-hour emergency care, with locations reaching from the heart of the Connecticut River Valley down to the southern shoreline. In addition to primary and wellness care, our 24-hour emergency service and 7-day urgent care service provide pets with care every day of the week. We are also very proud to be a VECCS Level I certified emergency & critical care facility.We recognize that being part of an Emergency Care team is something that fits a select group of people. This position is ideal for someone who thrives in a fast-paced environment.The ER Intake Specialist provides concierge service between the client or referring veterinarian, and the Pieper Memorial ER team, for the duration of a patient's stay on the ER service and facilitates follow up on an as needed basis.Some Primary Responsibilities include, but are not limited to:

  • Appointment preparation
  • Assist clients with intake paperwork
  • Appointment check ins, check outs
  • Schedule transfers from referring veterinarians and obtain medical records and histories
  • Introduce clients to the Inpatient Coordinator
  • Inform clients about when they will hear from the doctor regarding hospitalized patients
  • Keeps attending clinician updated on any client concernsStrong communication skills are a must for this role.Looking for a candidate with compassion for animals and their owners and understand the stress that patients and clients endure.POSITION REQUIREMENTS
    • Bachelor's degree preferred. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
    • Minimum 3-5 years of experience in client services.
    • Strong customer service and communication skills.
    • Strong computer skills required.
    • Veterinary field experience preferred.
    • Must be available for flexible shifts, some weekend and nights may be required.Pay: $15-$17/hr. to start, depending on level of experienceBenefits:
      • Company paid short-term disability
      • Paid maternity leave
      • Paid time off
      • Referral bonuses
      • Insurance: health, dental, vision, and disability
      • 401(k) plan with employer match
      • Generous employee pet discount
      • Employee Assistance Program
      • Annual uniform allowance
      • Comprehensive one-on-one client service classes and hands-on training
      • Continuous learning via in-house training seminars and reference material
      • Employee appreciation events and activities
      • Many opportunities for internal transfer and promotion
        Pieper Veterinary considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Pieper Veterinary discriminate on the basis of sexual orientation or gender identity or expression.COVID-19 considerations:
        Mask covering are required for all employees and clients inside the hospitals. Social distancing measures are in place, clients are permitted in the hospital on an extremely limited basis and surfaces are routinely disinfected throughout the day.Equal Opportunity Employer, including disabled and veterans.

Keywords: Pieper Veterinary, Middletown , ER Intake Specialist - 1st and 2nd Shift, Other , Middletown, Connecticut

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