Customer Service Representative

Company: Aerotek
Location: Middletown
Posted on: January 15, 2022

Job Description:

OVERALL OBJECTIVEThe Customer Consultant is expected to assist customers over the telephone in aprofessional and courteous manner, and adhere to the service standards set bythe Customer Service Center.ESSENTIAL FUNCTIONS

• Accurately, efficiently, and professionally answer customer inquiries via the telephone.
• Independently provide the highest level of customer service, general account servicing and problem resolution, escalating through the proper channels when necessary.
• Performs account maintenance such as processing: check orders, stop payments, disputes, online banking requests, bill pay inquiries, etc.
• Provides banking solutions to enhance and create lasting customer relationships.PRINCIPAL ACCOUNTABILITIESCustomer Service:
  • Provides courteous, efficient, personalized service and satisfactory problem resolution to each customer in accordance with customer service standards.
  • Ability to handle complex situations and demonstrate de-escalating skills when dealing with irate
  • or emotional customers.
  • Compliance: Adheres to banks policies and procedures.
  • Technical: Efficiently utilizes computer systems including Outlook, Microsoft, Insight, and internal intranet platform.MINIMUM KNOWLEDGE/SKILLS
    • Language, reasoning, and analytical skills at a level normally acquired through completion of high school and/or equivalent work experience.
    • At least two years of teleservices/customer service experience. About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Middletown , Customer Service Representative, Other , Middletown, Connecticut