Customer Service Representative
Posted on: January 15, 2022
OVERALL OBJECTIVEThe Customer Consultant is expected to assist
customers over the telephone in aprofessional and courteous manner,
and adhere to the service standards set bythe Customer Service
- Accurately, efficiently, and professionally answer customer
inquiries via the telephone.
- Independently provide the highest level of customer service,
general account servicing and problem resolution, escalating
through the proper channels when necessary.
- Performs account maintenance such as processing: check orders,
stop payments, disputes, online banking requests, bill pay
- Provides banking solutions to enhance and create lasting
customer relationships.PRINCIPAL ACCOUNTABILITIESCustomer Service:
- Provides courteous, efficient, personalized service and
satisfactory problem resolution to each customer in accordance with
customer service standards.
- Ability to handle complex situations and demonstrate
de-escalating skills when dealing with irate
- or emotional customers.
- Compliance: Adheres to banks policies and procedures.
- Technical: Efficiently utilizes computer systems including
Outlook, Microsoft, Insight, and internal intranet platform.MINIMUM
- Language, reasoning, and analytical skills at a level normally
acquired through completion of high school and/or equivalent work
- At least two years of teleservices/customer service experience.
About Aston Carter: At Aston Carter, were dedicated to expanding
career opportunities for the skilled professionals who power our
business. Our success is driven by the talented, motivated people
who join our team across a range of positions from recruiting,
sales and delivery to corporate roles. As part of our team,
employees have the opportunity for long-term career success, where
hard work is rewarded and the potential for growth is
limitless.Established in 1997, Aston Carter is a leading staffing
and consulting firm, providing high-caliber talent and premium
services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our
clients capabilities by seeking solvers and delivering solutions to
address todays workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit Aston Carter is a company within Allegis Group, a global
leader in talent solutions.The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law.If you would
like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aerotek, Middletown , Customer Service Representative, Other , Middletown, Connecticut
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