Analyst, IT Operations

Company: Aetna Inc.
Location: Middletown
Posted on: June 8, 2021

Job Description:

Job Description

Deliver efficient and reliable LAN Center Operational services in accordance with published performance metrics and SLAs. Ensure that appropriate operational standards for hardware, software, and processes are established and maintained. Implement new technologies, in concert with engineering organization, to support and enhance operations and the distributed infrastructure.

Monitors LAN Server environment and responds to technical problems utilizing a variety of server monitoring tools.

Ensures server backups are scheduled, maintained and verified for successful completion to ensure a stable/reliable LAN environment. Continuously builds knowledge of LAN communications in a multiprotocol, leading edge environment in by assembling a new server, including where to place hardware and software and performing restore requests with minimal assistance.

Builds understanding of Change and Problem Management processes, assessing impact of change or problems on the environment. Performs established process functions and procedures to ensure availability, integrity and dependability of LAN server environment. Satisfactorily identifies and resolves problems while making use of knowledge in technology environment. Responds to all alerts in a timely manner, and track/determine recurring issues providing information and proposing recommendations. Fosters effective working relationship with team, customers, technical support staff and vendors and seeks ways to enhance individual and team efficiency.

In absence of Intermediate or Senior, performs related duties as assigned or requested by Manager. Works closely with LAN staff on issues as needed, in order to achieve goal of strong knowledge. May provide interface with vendors, engineers and business server owners on implementation/installation/maintenance.

This position is supporting the CT data centers on-site.

Required Qualifications

Computer course certificate/diploma OR 3 months of experience in at least one the following areas:

Experience in Microsoft Windows Server W2K12 / W2K16 / W2K19.

Experience in building, maintaining, troubleshooting server Hardware.

Experience with monitoring, maintaining, troubleshooting backups.

Preferred Qualifications

Experience with networking protocols including IPv4/v6, TCP/UDP, SMTP, HTTP.

Education

High School Degree

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: Aetna Inc., Middletown , Analyst, IT Operations, Other , Middletown, Connecticut