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Loan Service Representative

Company: Aerotek
Location: Middletown
Posted on: May 3, 2021

Job Description:


  • Process servicing functions to be compliant within regulatory constraints for residential mortgages, adjustable rate mortgages, home equity and overdraft protection lines of credit, boat, mobile home and second mortgage loans.
  • Maintain the integrity of the loan portfolio through the review, tracking, payment, customer and third party follow up as relates to Homeowners, PMI, Flood, Property Taxes, Escrow Analysis, Title and Lien Perfection, and UCCs.
  • Prepare and process all Payoff, Release of Liability, Partial Releases, Easements, and Subordinations within the regulatory guidelines established by Federal Agencies.
  • Facilitate and perform modifications and re-amortizations for all loan types.
  • Perform all monetary and maintenance transactions for the loan department.
  • Perform daily loan review process on new loans to ensure accuracy for both manual and automated loan set-ups.
  • Responsible for the timely processing of all payments and exception item processing.
  • Responsible for identifying and processing all loan error resolutions to include: loan setup errors, payment processing errors, maintenance errors and manual/automated system linking errors.
  • Provide exceptional customer service and problem resolution to both internal and external customers via thorough knowledge of: product, policy, regulatory requirements and technical ability.
  • Provides customer service and resolution for the lending 800 number to both internal and external customers, encompassing inquiries and resolution on any facet of Lending.
  • Maintain the confidentiality of all information as directed by Bank Policy and Regulatory Requirements
  • Service customers via dedicated 800 number, addressing inquiries and problem resolution on any facet of Servicing.
  • Responsible for sending a wide array of correspondence to customers on a daily basis.
  • Complete GL Account Reconciliations


Customer service, loan servicing, loan documentation, Inbound call center


  • Familiar with loans/mortgages
  • 1-2 years experience working with loans

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Middletown , Loan Service Representative, Other , Middletown, Connecticut

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