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Customer Service Representatives - Wallingford, CT

Company: Kelly Services
Location: Middletown
Posted on: April 9, 2021

Job Description:

Kelly Services is currently seeking several Customer Service Representatives for one of our top Insurance clients in Wallingford, CT.These positions will be Word From Home until the environment is safe enough to return to office in Wallingford.----Internet is required, equipment will be provided.----You must be able to work from home or in the Wallingford office.Pay rate:----$17.50--per hourWork Hours:----Flexible to work any 8 hour shift between 8:00 AM and 8:00 PM Monday - Friday--Duration: temp to hire opportunityDUTIES

  • As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans
  • You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
  • You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need
  • Focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our members questions and concerns
  • Strive for first call resolution, working to resolve member issues at the point of contact
  • Dual monitors and leverage computer based resources to find answers to customers questions, and help simplify next steps for members without giving them homework
  • May reach out to partners in other departments, or to Doctors' offices to help resolve a customer concern
  • Support your teammates, flex as business needs require to ensure we are meeting the needs of our customers
  • No previous healthcare experience is needed, we will set you up for success with extensive work specific training
  • Strong work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being easy to work with and having a positive attitude
  • A passion for serving others, and willingness to learn the heath-care industry
  • Great communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contactEDUCATION/EXPERIENCE
    • High School diploma required
    • 1 year of Customer Service experience in an electronic environment
    • Must have the Internet, equipment will be providedAs a Kelly employee, you'll have access to world-class perks, including:
      • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
      • Group insurance options*
      • Service bonus plan
      • Holiday pay plan
      • Weekly electronic pay options
      • Online training campus that provides more than 3,000 free courses to help improve and develop skills
      • Exclusive online employee community
      • Employee assistance program available at no cost
      • Corporate discounts
      • Transportation Spending Accounts*Offered and administered by EnrollVB. These plans are not sponsored by Kelly Services.Why Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Middletown , Customer Service Representatives - Wallingford, CT, Other , Middletown, Connecticut

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