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Referral Relations Specialist (LMSW, LCSW, LMFT, LADC, LMFT)

Company: Hartford HealthCare
Location: Middletown
Posted on: January 10, 2021

Job Description:

Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: 8:30am - 5:00pm or9:00am - 5:30pm or 9:30am - 6:00pm Workwhere every moment matters.

Every day, over 30,000 Hartford HealthCare employees come to work with onething in common: Pride in what we do, knowing every moment matters here. Weinvite you to become part of Connecticut's most comprehensive healthcarenetwork.

Rushford Center, one of Connecticut's leading providers of addiction and mentalhealth services, is nationally recognized for delivering outstandingprevention, treatment and recovery programs. We offer a wide range of programsincluding Acute Care and Evaluation, Residential Addiction Treatment,Individual, Group & Family Therapy, Intensive Outpatient programs and CommunitySupport Programs. Through the passion of our specialists, we continue to treatevery patient with care, compassion and respect, while providing affordable andaccessible services.
Job SummaryResponsible for developing and maintaining excellent relationships with existing HHC clients and referring sources, as well as developing relationships with clients and external referral sources. Plans and implements relationship building efforts with HHC partners in alignment with Rushford's strategic business goals to achieve growth targets through service excellence and regular customer visits. Consistently carries out responsibilities in accordance with the organization's policies and applicable laws.
Job Description

  • Developsand enhances relationships and alliances with HHC entities as well as with newcustomers and referral sources: (may include, but not limited to) HHChealthcare providers, unions, employee and labor assistance programs, HHChospitals, HHC crisis teams, and HHC mental health providers.
  • Activelyworks as a liaison within the HHC system as well as with local professionalreferral sources to promote and increase awareness of Rushford Center'sservices, value and credibility with the goal of acquiring client referrals. Conductsface to face or phone assessment to establish appropriate treatmentrecommendations and ensure smooth connection to care.
  • Assiststhe Director of Adult Residential Services in developing, adjusting andimplementing strategic business plans appropriate to Rushford Center's/HHC'smission and goals for its overall operations and return on investmentobjectives. Identifies opportunities forBusiness Development at the facility level and monitors network facilityquality issues to ensure achievement of business goals.
  • Collaborateswith other Rushford Center departments to meet patient needs and businessgoals. Addresses and resolves customer complaints and problems within sphere ofcontrol and authority. Interacts with colleagues in Admissions and Call Center,as well as Clinical Operations to ensure closing of appropriate businessopportunities, consistent delivery of services and customer satisfaction.
  • Partnerswith HHC Marketing and BHN Sales teams and represents Rushford Center atpromotional events local conferences, including meetings, political events andother activities as assigned.
  • Managesresponsibilities in such a manner as to ensure productive, efficient, andcost-effective management of time and resources. Creates and maintains a tracking system ofcontacts, referrals, and outcomes.Qualifications Qualifications
  • Masters in Social Work, Counseling, Marriage & Family Therapy, Sales, Marketing, Public Relations, or equivalent is preferred
  • Three years' experience in addiction treatment
  • Healthcare sales/marketing experience is a plus
  • LMFT, LPC, LCSW, LADC licensure is a plus
  • Valid Connecticut driver's license
  • Able to travel throughout the state of Connecticut
  • Microsoft Office (Excel, Word, Outlook, PowerPoint)As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:
    • Medical and dental benefits
    • 401(k) plan with employer match
    • Generous paid time off with accrual starting on the date of hire, including six paid holidays
    • Additional voluntary benefits as well as employee discount programs With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Keywords: Hartford HealthCare, Middletown , Referral Relations Specialist (LMSW, LCSW, LMFT, LADC, LMFT), Other , Middletown, Connecticut

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