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Sr. EHR Clinical Analyst - Full Time - Middletown, CT

Company: Community Health Center
Location: Middletown
Posted on: July 30, 2020

Job Description:

The EHR Health Applications Analyst (HAA) is responsible for supporting the electronic health record, practice management system, and other health applications implemented at CHCI.Other health applications include, but are not limited to the patient portal, CHCI's centralized scheduling system, and emerging technologies.The HAA utilizes knowledge of CHCI's clinical or business requirements, health application capabilities, and hisher technical skills to implement, upgrade, and support applications. The HAA is responsible for ensuring data integrity for reporting requirements and works closely with the Business Intelligence team on collecting data and developing reports.The HAA acts as a liaison between internal departments including Information Technology, Medical, Dental, and Behavioral Health Leadership, and the Weitzman Institute for Innovations and Primary Care.The HAA is also responsible for coordinating communication between vendors and outside agencies to internal CHCI departments.The HAA provides outstanding client service and contributes to the organization's mission of utilizing health information technology to improve patient care. The Health Applications Analyst also dedicates time to continuous Quality Improvement initiatives and operations at CHCI.The HAA is dedicated to monitoring the centralized scheduling system, NOVO, with a team on a weekly basis.Responsibilities with NOVO include reviewing positive and negative feedback from staff to drive system improvements.The HAA is also responsible for quality assurance among front-line staff members by following up with staff and their managers as directed. The HAA strives to study, test, and implement technologies that will improve clinical and business workflows.Improvements in workflows and the health information technologies are also expected to assist CHCI in achieving state and national standards including PCMH, Meaningful Use, and other initiatives. ROLE AND RESPONSIBILITIES Demonstrates knowledge of health application functions including, but not limited to eClinicalWorks EMR and Centricity Practice Solutions Demonstrates knowledge of NOVO, and supports users in the application communicates with and supports clinical staff that submits feedback regarding NOVO. Reviews feedback and reported application errors regarding NOVO, eCW and others Assists with NOVO application development when system-wide operational enhancements can be made for specific departments Demonstrates knowledge of and assists users with upgrade and application changes Serves as a liaison between users, the health applications, IT, and leadership teams Works closely with the Business Intelligence team on application development and reporting Evaluates requests for system modifications and enhancements makes modifications and thoroughly tests before moving to production Defines and designs, in conjunction with user departments, applications to meet on going specific needs includes emerging technologies being tested by the Weitzman Institute Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues Utilize strong client liaison skills in developing working relationships with clients and vendors Develop sound business improvements and act as the interface between the CHC staff, outside clients, vendors and IT department Proactively monitor the applications to recommend improvements and ways to increase efficiency Works with patients to ensure effective and efficient use of supported applications Responsible for the development andor maintenance of thorough system related documentation Provide assistance to other Application Analysts and other team members as necessary. Encourage, assist and foster development of co-workers' skills and proficiency Participate in ongoing Quality Improvement efforts at CHCI Understand the requirements of the Patient Centered Medical Home (PCMH) application and work to assist the practice in meeting those standards. Achieve in-depth knowledge of the Centers for Medicare and Medicaid (CMS) EHR Incentives Program and assist in implementing technologies that allow eligible providers to receive incentives for meaningful use of the EHR. Maintains Customer satisfaction up to and including taking complaints and communicating with staff that are struggling with Health Applications or other IT Software Effective communication at all levels in the organization with strong oral, written and negotiation skills QUALIFICATIONS Required Skills and Education Bachelor's Degree or equivalent work experience 7-10 years related experience in healthcare applications technology Knowledge of Electronic Health Records Systems Must have strong analytical skills and be adept at transforming strategic vision into an operational model Processprocedure development, implementation and improvement skills Application implementation, troubleshooting, testing, and support experience Strong communication, interpersonal, and rapport-building skills up to and including end users and vendors Strong desktop skills including Proficiency with MS Office suite Project Management skills (ability to lead meetings, prioritize, resolve conflict, maintain issues list, and manage a project plan) Complies with and ensures annual trainings protocols are followed regarding workplace safety procedures Preferred Skills Knowledge of eClinicalWorks EMR Knowledge of Centricity Practice Solutions Experience in primary care practices or outpatientambulatory care Experience with medical, dental, and behavioral health workflows and technology Knowledge and understanding of PCMH requirements Knowledge and understanding of EHR Incentive Program requirements Experience in Quality Improvement efforts Excellent Verbal communication skills Proven ability to Multi Task Superior judgment, negotiation, and decision-making skills Presentation skills Experience working in high-stress situations where immediate action may be required

Keywords: Community Health Center, Middletown , Sr. EHR Clinical Analyst - Full Time - Middletown, CT, Other , Middletown, Connecticut

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