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Digital Business Process Lead

Company: Carrier Enterprise LLC
Location: Middletown
Posted on: May 16, 2020

Job Description:

The goal of the Digital Business Process Lead is institutionalizing a disciplined approach to making the company's operational workflow and business processes more effective, efficient and capable of adapting to today's ever-changing digital environment. The Business Process Management team uses various methods and tools to discover, model, analyze, improve, optimize and automate workflows and processes to improve the company's performance to deliver value-added products & services to our customers.
Scope of Responsibilities
* PIM (Product Information Management) will support growing product data needs related to e-commerce business initiatives. Will be responsible for the merchandising of products offered on our websites.
* Optimize process and data standards in Salesforce Service Cloud with the goal of improved customer experience and sales growth.
* Lead new technology launches/updates through entire software development lifecycle.
* Define and implement data standards around BI data, SF, GA and other tools we use to provide insights to help achieve goals.
* Provide ongoing technical support and training to functional departments.
* Areas of focus include Customer Service, Fulfillment, Sales, Marketing, and customer facing digital tools.


Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
* HS Diploma; Associate or Bachelor degree preferred
* 3-5 Years of experience in the HVAC industry to ensure industry product knowledge or experience in similar position working with product data and business process management
* Proficiency in Microsoft Excel and Access.
* Ability to data mine and analyze large amounts of data
* Ability to multitask, stay organized and work efficiently with other team members
* Experience working with Informatica/Heiler PIM Database product or similar product is a bonus
* Experience working with Magento ecommerce platform or similar is a bonus

Keywords: Carrier Enterprise LLC, Middletown , Digital Business Process Lead, Other , Middletown, Connecticut

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