Information Technology - Classroom and Event Support Specialist
Company: Wagner College
Location: Staten Island
Posted on: April 1, 2026
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Job Description:
Description Position Title: Classroom and Event Support
Specialist Department: Information Technology Employment Status:
Full Time FLSA Status: NON-EXEMPT Organizational Relationship:
Reports to Director of User Services JOB PURPOSE: Wagner College is
currently searching for a Classroom and Event Support Specialist to
join the Information Technology Department. The Classroom and Event
Support Specialist is responsible for the support of the College's
audio/visual needs. These needs include supporting and
troubleshooting classroom technology, facilitating and fulfilling
A/V setup requests for events on campus, live streaming, and
digital signage. Other duties may include support for daily Help
Desk operations. This role reports to the Director of User
Services. Summary of Essential Functions: Coordinates and performs
audio/visual support of live events, including setting up
projectors, screens, speakers, cameras, streaming, ensuring all
requirements are met. Assists in the technology needs during
college events such as Commencement, Guest Speakers, Board of
Trustee Meetings, etc. Proactively ensures all audio/visual
technology is maintained and operational so that classes and
meetings are running optimally. Acts as primary point of escalation
from first level support to troubleshoot and resolve audio/visual
issues. Uses efficient and effective troubleshooting techniques to
gather information, identify the core of the problem, and determine
its root cause. Consistently provides excellent customer service,
displaying customer care best practices in support of students,
faculty, staff, and other constituents. Identifies and leverages
opportunities to improve the productivity of faculty and staff by
providing training on optimal operation of audio/video technology.
Develops and facilitates the preparation of technical and
instructional user manuals and other training aids related to the
proper use of audio/visual technology and systems. Manages the
audio/visual technology lifecycle. Supervise and utilize Tier 1
student workers for any A/V maintenance and event needs. Assists
with special projects as assigned. Assists in assessing the need
for new and/or additional technology. Accurately documents and
maintains all support requests and efforts in the ticket management
system. Ensures support tickets are appropriately transferred,
escalated, and closed. Keeps customers updated on the status of
their open incidents and ensure they are satisfied upon completion.
Other duties assigned by the Director of User Services.
Qualifications: Bachelor’s degree or equivalent combination of
education and experience. 2 years audio visual experience including
but not limited to Higher Education Crestron Control experience
preferred Customer support experience in an A/V Effective verbal
and written communication skills Ability to work effectively with a
wide range of customers and a focus on diversity, equity, and
inclusion Demonstrated excellent organizational abilities and
attention to detail Ability to explain technical concepts and
procedures to non-technical users Ability to multi-task,
problem-solve, analyze information to make informed decisions
and/or recommendations Special Considerations: Flexible work
schedule whereas hours may need to be adjusted for supporting
special events on nights and weekends Physical demands of being
able to lift/move up to 60 pounds
Keywords: Wagner College, Middletown , Information Technology - Classroom and Event Support Specialist, IT / Software / Systems , Staten Island, Connecticut
