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Systems Administrator

Company: Habasit America
Location: Middletown
Posted on: May 7, 2022

Job Description:

Job DescriptionOVERVIEW OF THIS POSITIONSystems Admin will be charged with installing, supporting, maintaining servers and computer systems.RESPONSIBILITIES OF THIS POSITION

  • Responsible for system operation of our CRM, Phone and Epicor systems including troubleshooting, diagnosing and resolving technical issues that arise in a timely and effective manner
  • Administration of Management systems and servers
  • Interface with Habasit Server and Network teams to evaluate and monitor multiple virtual and physical servers
  • Ensure routine back-ups and archiving of SQL database are ran and tested
  • Administer CRM by importing data, managing user accounts, troubleshooting, coordinating with vendors, installing software fixes, reviewing e-mail escalation alerts and documenting software gaps
  • Oversees System Incident Tracking procedures through reviews of reported production system problems, use of standard operating procedures and ensuring all facets of the CRM process are handled properly and timely by staff
  • Serves a System Administrator for our phone system including account management, enhancements, permission changes and troubleshooting
  • Makes recommendations to improve efficiency of internal operations and lowering operational costs
  • Serves as liaison between our Middletown groups and IT
  • Ability to multitask, pay close attention to detail and self manage
  • Prepares detailed reports and informational studies as requested by ManagementCOMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Preferred - Bachelors Degree in Business Administration or Related Field
    • Preferred - experience in customer service, sales and/or marketing
    • Preferred - 2 years experience with ERP software
    • Preferred - High Competency with customer service issues / manufacturing issues
    • Preferred - High Competency with MS Office products, PowerPoint, CRM Applications
    • Preferred - Competency with Computer Hardware, Networking and PC setup.Powered by JazzHRdHLUaLhmBN

Keywords: Habasit America, Middletown , Systems Administrator, IT / Software / Systems , Middletown, Connecticut

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