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Customer Service Coordinator

Company: Advanced Behavioral Health
Location: Middletown
Posted on: September 21, 2022

Job Description:

POSITION SUMMARY: The Customer Service Coordinator provides high quality customer service to behavioral health treatment and sober housing providers, consumers and other callers through telephone contacts for the BHRP-Basic Needs Program. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.DUTIES AND RESPONSIBILITIES:

  • Develop and maintain a full understanding of available benefits and eligibility criteria under the Behavioral Health Recovery Program-Basic Needs;
  • Provide coverage for incoming telephone calls for information and referral calls; the hours of coverage and call volume are assigned by the Program Coordinator & Supervisor and Assistant Vice-President and are determined by business needs;
  • Help to outline program eligibility criteria and guide provider staff and potential service recipients in the application process;
  • Document fully and appropriately all telephone contacts , meeting all contract performance standards for documentation;
  • Meet all contract performance standards;
  • Maintain confidentiality of all client protected health information and adheres to all HIPAA-related policies and procedures;
  • Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
  • Perform other tasks/responsibilities as required to support business operations. EDUCATION AND EXPERIENCE REQUIREMENTS:
    • High School Diploma or GED required; Associate's Degree preferred;
    • 2 - 5 years in customer service with experience in behavioral health systems of care preferred;
    • Bilingual Spanish/English preferred;
    • Attends annual Conflict of Interest training.KNOWLEDGE/SKILLS/ABILITIES:
      • Flexibility to in order to respond quickly and positively to shifting demands and changing management opportunities;
      • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
      • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook) and internet;
      • Strong written and verbal communication skills required.


Keywords: Advanced Behavioral Health, Middletown , Customer Service Coordinator, Hospitality & Tourism , Middletown, Connecticut

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