MiddletownCTRecruiter Since 2001
the smart solution for Middletown jobs

Customer Service Coordinator

Company: Advanced Behavioral Health
Location: Middletown
Posted on: June 22, 2022

Job Description:

POSITION SUMMARY: The Customer Service Coordinator provides high quality customer service to behavioral health treatment and sober housing providers, consumers and other callers through telephone contacts for the BHRP-Basic Needs Program. This position will represent ABH - and its services in a positive and professional manner and adhere to ABH -'s best practices, guidelines, policies and procedures as established, promoting ABH - as a leader in behavioral healthcare in all interactions and work.DUTIES AND RESPONSIBILITIES:

  • Develop and maintain a full understanding of available benefits and eligibility criteria under the Behavioral Health Recovery Program-Basic Needs;
  • Provide coverage for incoming telephone calls for information and referral calls; the hours of coverage and call volume are assigned by the Program Coordinator & Supervisor and Assistant Vice-President and are determined by business needs;
  • Help to outline program eligibility criteria and guide provider staff and potential service recipients in the application process;
  • Document fully and appropriately all telephone contacts , meeting all contract performance standards for documentation;
  • Meet all contract performance standards;
  • Maintain confidentiality of all client protected health information and adheres to all HIPAA-related policies and procedures;
  • Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
  • Perform other tasks/responsibilities as required to support business operations. EDUCATION AND EXPERIENCE REQUIREMENTS:
    • High School Diploma or GED required; Associate's Degree preferred;
    • 2 - 5 years in customer service with experience in behavioral health systems of care preferred;
    • Bilingual Spanish/English preferred;
    • Attends annual Conflict of Interest training.KNOWLEDGE/SKILLS/ABILITIES:
      • Flexibility to in order to respond quickly and positively to shifting demands and changing management opportunities;
      • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
      • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook) and internet;
      • Strong written and verbal communication skills required.PI182549936

Keywords: Advanced Behavioral Health, Middletown , Customer Service Coordinator, Hospitality & Tourism , Middletown, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Middletown RSS job feeds