Customer Service Coordinator

Company: Advanced Behavioral Health
Location: Middletown
Posted on: June 22, 2022

Job Description:

POSITION SUMMARY: The Customer Service Coordinator provides high quality customer service to behavioral health treatment and sober housing providers, consumers and other callers through telephone contacts for the BHRP-Basic Needs Program. This position will represent ABH - and its services in a positive and professional manner and adhere to ABH -'s best practices, guidelines, policies and procedures as established, promoting ABH - as a leader in behavioral healthcare in all interactions and work.DUTIES AND RESPONSIBILITIES:

• Develop and maintain a full understanding of available benefits and eligibility criteria under the Behavioral Health Recovery Program-Basic Needs;
• Provide coverage for incoming telephone calls for information and referral calls; the hours of coverage and call volume are assigned by the Program Coordinator & Supervisor and Assistant Vice-President and are determined by business needs;
• Help to outline program eligibility criteria and guide provider staff and potential service recipients in the application process;
• Document fully and appropriately all telephone contacts , meeting all contract performance standards for documentation;
• Meet all contract performance standards;
• Maintain confidentiality of all client protected health information and adheres to all HIPAA-related policies and procedures;
• Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
• Perform other tasks/responsibilities as required to support business operations. EDUCATION AND EXPERIENCE REQUIREMENTS:
  • High School Diploma or GED required; Associate's Degree preferred;
  • 2 - 5 years in customer service with experience in behavioral health systems of care preferred;
  • Bilingual Spanish/English preferred;
  • Attends annual Conflict of Interest training.KNOWLEDGE/SKILLS/ABILITIES:
    • Flexibility to in order to respond quickly and positively to shifting demands and changing management opportunities;
    • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
    • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook) and internet;
    • Strong written and verbal communication skills required.PI182549936

Keywords: Advanced Behavioral Health, Middletown , Customer Service Coordinator, Hospitality & Tourism , Middletown, Connecticut