Commercial and Retail Loan Services Mgr
Company: Liberty Bank
Posted on: January 8, 2021
Commercial and Retail Loan Services MgrMiddletown, CT 06457, USA
Req #583 Friday, December 11, 2020Overall ObjectiveReporting to the
Chief Lending Officer the incumbent is responsible for the
servicing of all commercial and retail loans in accordance with
established parameters.Essential FunctionsThe incumbent reports to
the Chief Lending Officer and is responsible for managing an
efficient and customer-oriented servicing function. Serves as a
resource for Loan Officers and Servicers to facilitate processing
and closing activities. The incumbent is responsible for the
servicing of loans inaccordance with investor requirements, bank
policies, and regulatory compliance. Directs loan boarding, funding
line of credit advance requests, construction loan servicing,
processing of payoffs, escrow and insurance monitoring. Resolve
disputes, and approves exceptions to policy such as waiver of fees.
Insures accurate and timely reporting of loan activity including
investor reporting and remittances. Reviews portfolio files, and
attains established quality control standards. Incorporates systems
enhancements to improve the customer experience and continued
productivity. Maintains effective working relationships with
internal and external contacts. Exercises the usual managerial
authority with respect to staffing, training, performance
appraisal, and career development. This position includes a broad
area of responsibility. Role is balanced between day to day high
leveloperational execution and development of strategic direction.
Position is 40% Strategic, 40% Tactical, and 20% Transactional.
Essential functions are defined as: Primary Functions:
- The incumbent is responsible for the efficient and
customer-oriented servicing of commercial and consumer loans in
accordance with regulatory compliance, investor requirements, bank
policies and procedural guidelines.
- Oversees the investor reporting and remittance function for all
investor portfolios. Insures compliance to investor servicing
- Oversees the activities of the commercial and consumer loan and
mortgage portfolio to include payoffs/assumptions,
modifications/release of liabilities, loan payment processing,
construction mortgages, escrows, private mortgage insurance
payments and waivers, homeowners and flood insurance tracking, arm
adjustments and customer service.
- Manages the release and transfer process of paid loans.
- Is responsible for ensuring accurate escrow analysis of
customers' accounts and escrowstatements that comply with
regulatory requirements, including year-end interest and tax
filings within reporting time frames.
- Oversees the post-closing audit function. This includes
document and system review for data integrity to ensure compliance
with federal, state, regulatory and investor guidelines. Establish
communication with other lending areas to resolve outstanding
issues related to document and systems errors.
- Oversees the image function for all commercial and consumer
loan documents within our cold storage application. Ensure
documents are indexed accurately and processed in a timely
- Insures compliance with applicable regulations, investor
guidelines, and portfolio criteria
- Responsible for creating, maintaining and improving performance
standards through ongoing review and training.
- Responsible for annual budgeting of expenses. Secondary
- Member of management team for product development and
- In conjunction with Business Partners, develops new products,
enhancements, and promotional packages to capitalize on market
- Insures that system enhancements for all software used in the
area of responsibility is efficiently implemented. The following
software is used: Insight, LOS System, Client's Image Center and
Investor sites. Ensures that necessary changes to system links are
communicated to data processing. Tests and implements system
- Provide equal employment opportunity to all qualified persons
and continue to recruit, hire, train and evaluate persons in all
jobs without regard to race, color, religion, sex or national
- Manage staff of 35
- Servicing Portfolio of $5.7 BillionIn order to be considered an
applicant, you must meet the minimum requirements of the position
and apply within two weeks of the job posting date.All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
or national origin, disability, protected veteran status.Other
- Job Family Lending
- Job Function Manager
- Pay Type Salary
Keywords: Liberty Bank, Middletown , Commercial and Retail Loan Services Mgr, Hospitality & Tourism , Middletown, Connecticut
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