Team Lead Nurse - Psychiatric Team
Company: Family Health Center
Location: Worcester
Posted on: February 11, 2026
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Job Description:
Job Description Job Description Position Summary: The
Psychiatric Services Lead Nurse is a member of the Psychiatric
Services Team who is responsible for providing direct nursing care
to patients requiring psychiatric care within a family practice
setting. They will also be responsible for tracking screenings and
medication monitoring needs using a population health model and
panel management focus, facilitating patients meeting with their
care team and carrying out their care plans, and providing
education and support regarding psychiatric condition management.
They will supervise other nursing and clinical coordinator staff
within the Psychiatric Services Team. Program Specific Essential
Duties and Responsibilities: Oversees special projects and clinical
operations related to psychiatric services under the direction of
the Director of Psychiatric Services. Triages telephone calls from
patients requiring nursing-level support when requested by
providers or other staff. Utilizes a trauma-informed approach to
all patient interactions and care in communications to foster trust
and confidence. Arranges for the use of Interpreter staff as
required based on caller’s primary language needs. Demonstrates
competent clinical/professional judgment while employing effective
problem-solving skills in managing patient needs. Schedules
appointments and arranges for care through Psychiatric Services,
Primary Care, Same Day/Walk-In/Urgent Care, Psychiatric Urgent
Care, or the ER, as appropriate. Oversees management of all
psychiatric provider panels, tracking the screening, lab
monitoring, and diagnostic needs of patients. Conducts nursing
visits to assess symptoms, medication concordance and side effects,
and progress of medication titration plans, as well as to complete
screening, monitoring, and diagnostic needs of patients. Administer
long-acting injectable medications when prescribed by providers.
Follows-up on abnormal labs and other patient requests by
communicating with providers to facilitate the appropriate care.
Ensures that patient needs are met through in person or telephone
contact; documents patients’ presentations, assessments, and plans
comprehensively. Serves as a link between primary care and
psychiatric services, ensuring appropriate follow up appointments
are scheduled with primary care following psychiatric consult,
advises primary care providers on implementing consult plans prior
to requesting a new consult. Assists with acquisition of records
from other healthcare facilities. Other clinical and administrative
duties as requested. Essential Duties and Responsibilities: 1.
Commitment to providing health care to patients in a medically
underserved community. 2. Willingness to be flexible in the
development of new methods of health service delivery. 3. Ability
to deal with sensitive information in a highly confidential manner.
4. Effective communication skills, both oral and written, with
patients, families, visitors, co-workers, health care
professionals, funders and other regulatory agencies. 5. Bilingual
in English and another language appropriate to the health center’s
patient population preferred, but not required. 6. Ability to
function independently with minimal supervision, and to plan,
coordinate, and carry out those tasks necessary to meet the job
responsibilities. 7. Ability to effectively supervise other
clinical staff using a collaborative and supportive leadership
style. 8. Awareness of resources available within the health center
to accommodate the psychiatric needs of patients. 9. Awareness of
resources available within the broader community to accommodate the
psychiatric needs of patients. 10. Commitment to providing cost
conscious, fiscally responsible, timely, efficient, effective,
safe, patient-centered, culturally competent, equitable, and
participatory health care. 11. Processes personal health
information in accordance with FHCW HIPPA policies and procedures.
12. Fundamental understanding of the role of trauma in patients’
lives and the ability to work directly with highly-traumatized
patients to support their care needs and their path to healing.
Supervisory Responsibility: Directly supervises other members of
the nursing team in psychiatric services. Also supervises other
clinical support staff, including the lead psychiatric clinical
coordinator, psychiatric clinical coordinators, and community
mental health workers. Qualifications and Education Requirements:
One of the following combinations of education and employment
experience must be met in order to be considered for the position:
Education And Experience Graduate of an accredited school of
nursing required; BS in nursing preferred. Must be licensed as a RN
by the Massachusetts State Board of Registration. BLS required. Two
years full time, or part time equivalent of nursing experience,
with at least one year of experience in an ambulatory health care
or family practice setting preferred. Must have experience working
in an EMR environment. Experience or training in delivering
trauma-informed care and/or psychiatric crisis support preferred.
Monday-Friday; 8:30am -5:00pm
Keywords: Family Health Center, Middletown , Team Lead Nurse - Psychiatric Team, Healthcare , Worcester, Connecticut
