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Customer Service / Clinical Support Specialist

Company: TalentCare
Location: Middletown
Posted on: June 25, 2020

Job Description:

If you are a healthcare professional ready to take your career to a new and exciting level, you are already on your way to being the perfect fit for our Customer Service / Clinical Support Specialist position in the Middletown, CT area!

We are a leading telehealth provider of behavioral healthcare services, bringing support teams to patients in long-term care facilities who would not otherwise have physical access to specialized care. As Medical Assistant / Clinical Support Specialist, you will join a supportive and friendly world-class clinical team that includes psychologists, nurse practitioners, psychiatrists and clinical social workers - all of whom share a common passion for making a difference in the lives of the elderly. Break free of the confines of the same four walls as you travel between area healthcare facilities, using state-of-the-art telehealth technology to connect appreciative patients with their doctors. In this full-time role, you will receive competitive pay, and excellent benefits!

Apply for our Customer Service / Clinical Support Specialist position today!Customer Service / Clinical Support Specialist responsibilities include:


  • Provide professional, mannerly technical support to our skilled nursing facility customers
  • Understand our product in full detail to lead demos with potential new customers
  • Educate and train new customers
  • Provide daily support to existing customers by way of phone and online
  • Use and learn our CRM to track customer activity


    Customer Service / Clinical Support Specialist required skills & qualifications include:


    • Healthcare experience, preferably in the customer service / administrative field
    • Training and/or certification as a Pharm Tech, MA, or CNA
    • Must communicate professionally and effectively with colleagues and customers
    • Knowledge of computer programs such as Electronic Health records and CRMs
    • Knowledge of medical and behavioral health terminology
    • Must be able to work full-time (40 hours per week) in and around Middletown, CT Office once Covid-19 stay at home requirements are lifted.
    • Must have a HIPAA- secure work from home environment to work in now.
    • Must be organized with exceptional attention to detail
    • Maintain knowledge of HIPAA regulations to ensure patient privacy

Keywords: TalentCare, Middletown , Customer Service / Clinical Support Specialist, Healthcare , Middletown, Connecticut

Click here to apply!

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