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Practice Operations Manager

Company: Advanced Telepsych, PLLC
Location: Middletown
Posted on: September 18, 2022

Job Description:

Advanced Telepsych, PLLC Practice Operations Manager Position: Advanced Telepsych is a fast growing psychiatric telehealth start-up based in Connecticut. We are looking for an experienced, full-time Practice Operations Manager to join our team. The Operations Manager is in charge of coordinating day to day operations and general workflows of the business to ensure delivery of an exceptional patient experience. This includes supervising non-clinical staff, facilitating communication throughout the company and developing procedures to make our workplace more successful and efficient. Responsibilities: _Oversee patient experience from initial inquiry and intake to discharge_ Ensure excellent customer service to patients Provide management and leadership to Patient Coordinator and office staff Produce and review report metrics to monitor satisfaction _ Optimize provider scheduling and capacity _ Establish structure and oversight to ensure goals and objectives are met Triage provider support activities _ Vendor and system management _ Develop proficiency with Company s EMR and other software Oversee vendor performance, relationships and communications including (Billing/Credentialing partner, Telecommunications, Marketing firm, etc.) _ Office administration and operations _ Collaborate with all levels of management and providers to implement best practices for efficiency and cost effective operations Serve as point of escalation for operational problem resolution Establish procedures to ensure timely completion of all operational services related to patient care and daily operations Maintain best practice policies and procedures with oversight of Company s data and documentation management Oversee projects and special tasks as assigned Qualifications: Bachelor s degree in business administration or related field Minimum of two years of management experience in a healthcare organization Proficiency with Google Workplace applications Strong leadership, communication, multi-tasking and problem-solving skills Familiarity with EMR systems and healthcare practice operations Experience and knowledge of general behavioral health practices Candidates must pass a background check and provide professional references Skills: Excellent written and verbal communication skills Excellent time management skills and ability to multitask and prioritize work Attention to detail and problem solving skills Strong organizational and planning skills in a fast-paced environment Ability to work independently with minimal supervision as well as be a collaborative team member Outstanding customer service orientation Ability to positively represent the Company s culture and values internally and to external stakeholders Benefits: Competitive salaryHealth benefitsPaid time offPaid sick daysPaid federal holidaysMonday-Friday schedule Salary: Starts at $70,000, negotiable depending on experienceJob Type: Full-timePay: From $70,000.00 per yearBenefits: Health insurance Paid time offSchedule: Monday to FridayAbility to commute/relocate: Middletown, CT: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Advanced Telepsych, PLLC, Middletown , Practice Operations Manager, Executive , Middletown, Connecticut

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