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Customer Relations Manager

Company: Brio Energy
Location: Middletown
Posted on: August 5, 2022

Job Description:

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Leggett & Platt's overall mission is a commitment to enhance lives - by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.Leggett & Platt's inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interaction.After our materials have gone through the necessary processes, we are left with high-performance finished goods that are ready to be incorporated into assemblies for our customers. POSITION SUMMARY: The Customer Relations Manager serves as the liaison between Leggett & Platt Aerospace Middletown and its customers. Services key advanced sales accounts to maintain and increase future sales, ensure customer satisfaction and contribute to the overall effectiveness and profitability of L&P aerospace branches. ESSENTIAL FUNCTIONS:

  • Operate as the main point of contact for any and all customer account management matters
  • Build and strengthen customer relationships to achieve long-term partnerships
  • Develop trusted advisor relationships with key accounts and customer stakeholders
  • Work with planning to ensure timely and successful customer delivery requirements
  • Organizing, coordinating, and directing activities for multiple customers
  • Managing relationships with key customer personnel
  • Report feedback from customer regarding product quality, customer service, overall performance and reasons for won/lost opportunities
  • Reviewing order demand and ensuring accurate input into the ERP system
  • Supporting sales and estimating to ensure customer quote requests are met
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPI's are being met EXPERIENCE/EDUCATION REQUIRED:
    • Minimum 5 years of account/customer relationship management in a manufacturing environment.
    • Experience in managing manufacturing processes, productivity and efficiency measurements.
    • Experience using MRP/ERP systems.
    • Epicor experience is a plus.
    • Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
    • Proficiency in MS Excel.
    • Strong problem solving and analysis skills.
    • Strong communication/interpersonal skills. Who we are and what we offerOur comprehensive benefits package includes: medical, dental, vision, 401(k) with match, stock plans, employee discounts, and more.Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing 137-year-old company is comprised of 15 business units and 140 facilities located in 18 countries.We're not just hiring, we're building a better company. Learn more about what Leggett life is like here: lifeatleggett.com Equal Employment Opportunity/Affirmative Action/Veteran/Disability EmployerManage Consent Preferences Always Active Consent Leg.Interest

Keywords: Brio Energy, Middletown , Customer Relations Manager, Executive , Middletown, Connecticut

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