Assistant Program Manager

Company: Advanced Behavioral Health
Location: Middletown
Posted on: June 19, 2022

Job Description:

Job Description POSITION SUMMARY: The Assistant Program Manager, working in conjunction with the Assistant Vice President of Programs, manages and maintains the workflow associated with the GAICM Program and is responsible for the direct supervision of the Regional Coordinators and Quality System Specialist and is responsible for the supervision of the related administrative functions performed by the staff. The Assistant Program Manager performs various tasks supporting the GAICM Program management functions of Advanced Behavioral Health. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®'s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES:

• Maintains familiarity and understanding of contract requirements related to the daily performance of GAICM activities;
• Monitors and works with the Assistant Vice President of Programs to maintain adequate staffing in order to facilitate all job functions being completed within contract guidelines;
• Monitors ongoing staff requirements and training needs;
• Ensure that all staff are trained and certified in required areas, including, HIPAA;
• Develop a training and orientation schedule and monitor progress for new staff and set up ongoing training for all staff;
• Report to the Assistant Vice President of Programs any issues related to an individual staff member's job performance that may urgently impact the ability to fulfill contract requirements;
• Complete quarterly reports, activity reports, and performance summaries for staff;
• Review data collected by the DPAS Program, specifically as it relates to the functions of the GAICM program, to monitor activities related to contract performance standards;
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related to policies and procedures;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
• Performs other tasks/responsibilities as required to support the business operations. SUPERVISORY DUTIES AND RESPONSIBLITIES: Responsible for the supervision/management of staff assigned. This includes; but is not limited to establishing and maintaining a working environment conducive to positive morale and teamwork; recruit and hire qualified employees; provide orientation and on-the-job training for staff. Establish short and long term goals that are both measurable and obtainable to meet contract requirements and ensure that these expectations are clearly communicated and understood by all direct and indirect reports. Review and approve all applicable timesheets. Oversee the daily responsibilities of direct reports to ensure that ABH® policies and procedures are being followed and the program/department goals are being met. Provide year-round feedback to employees, counseling, coaching, and training resources and support as necessary. Refer performance concerns/issues to next level Manager & Human Resources Department for advice, next steps and appropriate action. Complete timely staff performance evaluations outlining clearly defining goals/expectations, secure applicable signatures/approvals and process paperwork. EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Masters degree in Human Services-related field required;
  • License preferred;
  • 3 – 5 years of demonstrated work experience in the supervision of staff for effective and efficient service delivery;
  • Experience with community mental health and substance abuse treatment services;
  • Attends URAC trainings specific to job duties;
  • Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES:
    • Demonstrated leadership, organization and planning skills;
    • Must have valid Connecticut driver's license and reliable transportation; Carry insurance $100,000/$300,000/$100,000;
    • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
    • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet; Strong written and verbal communication skills required.

Keywords: Advanced Behavioral Health, Middletown , Assistant Program Manager, Executive , Middletown, Connecticut