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Associate Community Relations Director

Company: VP Advantage Services LLC
Location: Middletown
Posted on: April 8, 2021

Job Description:

SUMMARY: This position is responsible for performing comprehensive administrative support services for the Sales & Marketing team, facilitating the daily operations of the marketing office and assisting the team in achieving the community's occupancy and revenue goals. DUTIES AND RESPONSIBILITIES: -- Produces regularly scheduled reports from marketing database. -- Assists in ensuring model suite(s)/apartment(s) are well maintained and presentable. -- Demonstrates effective telephone skills producing qualified leads and appointments. -- Manages the move-in process as outlined in the Resident Move-In Checklist. -- Maintains an open and ongoing dialogue with the resident and/or family to ensure a smooth transition for the resident and to identify resident/family needs. -- Facilitates the Resident Assessment. -- Types, collates and distributes all correspondence and other materials. -- Organizes, coordinates and assists in planning marketing special events, including weekend events. -- Assists in executing marketing strategies and objectives. -- Assists in touring and interviewing prospective residents/guardians. -- Coordinates various marketing fulfillment duties and systems including direct mail, packages, letters, catalogs, and another sales literature. -- Assists with the resident orientation program. -- Attends marketing meetings, keep records; gatekeeper of SLC new prospects to ensure proper distribution. -- Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: -- This job has no supervisory responsibilities.

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. -- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: -- Associate Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience. o Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet. Ability to use client tracking and design software. o One (1) year experience in a sales administrative support role involving customer service. o Ability to communicate effectively in writing and verbally, speaking the primary language of the residents. o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. o Ability to write routine reports and correspondence. o Ability to speak effectively before groups of customers or employees of organization. o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. o Ability to deal with problems involving several concrete variables in standardized situations. o Must demonstrate an interest in working with a senior population. o Interacts with guests, residents and staff in a courteous and friendly manner. o Supports organization's goals and values. o Balances team and individual responsibilities. o Exceptional telephone, clerical and customer service skills. o Detail oriented and excellent organizational, time management and follow-through skills. o Must demonstrate good judgment, problem solving and decision-making skills. COMPETENCIES: -- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. -- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. -- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. -- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. -- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. -- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. -- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. -- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. -- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. -- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. -- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. -- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. -- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. -- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. -- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. -- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. -- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. -- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. -- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. -- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. -- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. -- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. -- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. -- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. -- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. -- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. -- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. -- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. -- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. -- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. -- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. -- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. -- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. -- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT:
    • Frequently required to stand.
    • Frequently required to walk.
    • Continually required to sit.
    • Frequently required to utilize hand and finger dexterity.
    • Occasionally required to climb, balance, bend, stoop, kneel or crawl.
    • Continually required to talk or hear.
    • Occasionally works around fumes, airborne particles, or toxic chemicals.
    • The employee must occasionally lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.
    • Specific vision abilities required by this job include:
      • Close Vision
      • Additional remarks regarding work environment:
        • Works primarily indoors in a climate-controlled setting.

Keywords: VP Advantage Services LLC, Middletown , Associate Community Relations Director, Executive , Middletown, Connecticut

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