General Manager II
Company: National Express
Location: Middletown
Posted on: February 25, 2021
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Job Description:
National Express LLC (NELLC) is the North American subsidiary of
National Express Group, PLC, one of the premier transportation
firms in the United Kingdom. We operate across 34 states and three
provinces. All organizations share a strong commitment to provide
the highest level of transportation safety, quality transportation,
outstanding customer service and positive employee relations.
National Express School (NEXS) operates more than 22,500 school
buses, serves more than 550 school districts in 31 states and three
provinces, and transports more than 1.3 million students on a daily
basis. National Express Transit (NEXT) operations transport more
than 22 million passengers annually with more than 2,800 vehicles.
National Express Shuttle (WeDriveU) serves more than nine million
corporate and university passengers annually. NELLC's corporate
headquarters, located in Lisle, Illinois, houses the administrative
and corporate support functions for the organization. Our 290 local
customer service centers (CSCs) are supported by regional
operations teams located throughout North America. Learn more at
nellc.com. Responsibilities: Delivers overall performance and
results for the CSC. Collaborates with company leaders to
understand overall business goals and creates a CSC operating plan
to support these objectives. Ensures the CSC is a
"customer-centric" team that is focused on building strong and
effective partnerships Develops CSC plans and priorities to address
resource and operational challenges as guided by the Regional
Manager and company standard operating procedures and policies.
Communicates company values, strategies and objectives in an effort
to share information and while encouraging feedback and input.
Review budgets and develop the annual operating plan business
review. Develop short and long-range business plans to increase
incremental business, revenues and margins. Directs, coaches and
develops CSC staff including Operations Supervisor, Dispatcher,
Router, Office Administrator, Driver Maintenance, Charter
Coordinator and Safety Supervisor to obtain the required skills and
abilities to act independently in their job assignments. Builds
company image by collaborating with customers, government,
community organizations, and employees while demonstrating strong
and ethical business practices. Creates a culture of safety while
providing a high quality of service. Identifies key safety issues
affecting the safety of passengers and employees and takes
corrective action to resolve these concerns Meets regularly with
school district administrators to review service quality and
performance. Enhances and builds on current customer relationships
to ensure customer retention. Works with Regional Vice President
and Marketing & Sales department in gathering data and assisting in
the sales process in pursuit of new business. Company name is:
Durham School Services Qualifications Bachelor's degree in business
administration, management or related field or 10 years of
comparable experience; MBA preferred At least 3 years of
supervisory experience and P&L oversight Proven ability to meet
service delivery expectations including customer and safety
Bi-lingual abilities a plus Knowledge of risk assessment to resolve
customer issues which do not expose the Company to unnecessary
risk. Knowledge of the companies, service promise, services,
capabilities, policies, procedures and practices to effectively
manage CSC personnel. Knowledge of customer service best practices
to build strong customer relationships Knowledge of contract
administration principles and practices to develop contractual
agreements and/or Requests for Proposal documents. Knowledge of
leadership and management practices and techniques. Durham School
Services is an Equal Opportunity Employer. For more information
please visit http://www.durhamschoolservices.com or
http://www.nellc.com . Key Words : Student Transportation Manager,
Manager of Student Transportation, Transportation Manager, Transit
Manager, Location Manager, Contract Manager, Assistant
Transportation Director, Student Transportation Director,
Transportation Director, Bus, School Bus, Buses, Coaches, Student,
Pupil, Passenger, Charter, Transportation, Transit, Para transit,
Special Needs Transportation, Logistics, Operations, Transport,
Route, CMF 88, 88M, 88N, 88Z Company name is: Durham School
Services Job: Operations Field Primary Location: United
States-Ohio-Middletown-Middletown, OH Work Locations Middletown, OH
(6402_Middletown, OH)2951 Cincinnati-Dayton RdC/O DURHAM
6402Middletown, 45044
Keywords: National Express, Middletown , General Manager II, Executive , Middletown, Connecticut
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