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General Manager

Company: Crooked Hammock Middletown
Location: Middletown
Posted on: February 17, 2021

Job Description:

Summary of Position: The General Manager is responsible for meeting & exceeding company goals in four main areas: Leadership & Team Development, Operations, Finance, and Marketing. The GM is responsible for the successful operation of the business. Must Enjoy the Ride! Duties & Responsibilities: Leadership & Team Development:

  • Build the Crooked Hammock team;
  • Uphold core values and code of ethics in our Team development plan. Reinforce 'How We Roll' throughout the hiring, on-boarding, training, coaching and evaluating for growth process;
  • Be an effective coach, elevate the team for growth; assist team in reaching goals;
  • Conduct orientation, explain the Crooked Hammock Philosophy, and oversee the training of new employees;
  • Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews;
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed, and labor cost objectives are met;
  • Ensure team members have the right tools, knowledge and equipment required to do their jobs safely and effectively;
  • Make employment and termination decisions including interviewing, hiring, evaluating and disciplining brewery personnel, as appropriate, and in accordance with Company policies, rules, and procedures;
  • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis;
  • Maintains professional and technical knowledge by tracking emerging trends in the industry; attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
  • Live the brand and be a brand ambassador. Operations:
    • Oversight of daily operations of the restaurant to ensure that guests are satisfied with their experience;
    • Maintain operations by enforcing policies and standard operating procedures; implementing production, productivity, quality, and guest service standards; determining and implementing system improvements;
    • Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service;
    • Maintain guest satisfaction by monitoring, evaluating, and improving food, beverage, and service offerings; initiating improvements; touching tables and building relationships with patrons;
    • Provide direction to employees regarding operational and procedural issues;
    • Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems;
    • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas;
    • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards;
    • Must be ServSafe certified and will uphold all ServSafe guidelines;
    • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests;
    • Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts;
    • Meets restaurant financial objectives by collaborating with ownership to create forecasts & budgets, analyze and react to performance, analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase revenue;
    • Create accurate forecasts to guide purchasing and labor management. Oversee purchasing by working with department managers, reviewing and evaluating reports, analyzing variances, and taking corrective actions to meet goals;
    • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures;
    • Financial management through oversight of COGS, staffing, and spending to optimize profits. Marketing:
      • Support marketing of the business at the unit level and engagement at the brand level;
      • Collaboration with Director and Brand Manager on marketing plan specific to the In-House and Community marketing functions within the restaurant;
      • Coordinate with Unit Level Leader on marketing efforts needing restaurant operations support and promotion;
      • Provide strong presence in local community and high level of community involvement by restaurant and personnel. Position Requirements
        • College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable;
        • 5+ years of experience as restaurant leader;
        • Brewery experience a plus;
        • A combination of practical experience and education will be considered as an alternative;
        • Excellent leadership skills with the proven ability to lead and motivate a team and maintain a positive workplace culture. Ability to develop and manage productive relationships with staff members;
        • A strong understanding of process controls. Experience with project management and budgeting;
        • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports;
        • Eligible to work in the United States;
        • ServSafe certified;
        • Flexibility of schedule to assume responsibilities as needed, ability to balance personal & professional life;
        • Must work nights and weekends;
        • Professional appearance, punctual, reliable;
        • Hospitality soul;
        • Advanced written, verbal, and non-verbal communication skills;
        • Well organized;
        • Advanced leadership qualities and a desire to improve;
        • Proficiency in basic computer applications, word processing, spreadsheet, Google Docs, internet, POS;
        • Frequently walk and occasionally bend over, twist, kneel, climb, stoop and crouch. This position requires the ability to lift up to 55 pounds and maneuver 170 pounds.Notice: Employment with LaVida Hospitality or any of its' companies (Crooked Hammock Brewery, Fork & Flask, Taco Reho, Big Chill Surf Cantina, Big Chill Beach Club) is "at will," meaning that employment may be terminated at any time, with or without notice, and with or without cause, by either the employee or the Company. Full-Time/Part-Time Full-Time Exempt/Non-Exempt Exempt Location Crooked Hammock Brewery - Middletown About the Organization As a boutique hospitality group, we are focused on developing brands driven by our guest's lifestyles. We focus on lifestyles that appeal to the young at heart with the mentality to enjoy life. As a promise to our guests, we endeavor to help them take a break, enjoy the ride, and make lasting memories at our businesses.

          La Vida Hospitality began in 2013 to position itself as a fast growing hospitality organization
          that develops & operates profitable lifestyle focused, hospitality brands which create powerful emotional bonds with our team and our guests. Our brands are designed to enliven our guests' lifestyle and cultivate a following by delivering on it.

          After years of planning and development, we have 4 brands in different stages of growth:

          Crooked Hammock Brewery
          Enjoy the best of our Backyard Beach Escape with your friends & family with our easy-drinking & flavorful craft brews, cookout-inspired foods, and relaxed backyard environment. Go ahead and Hop In A Hammock!

          Big Chill
          Every beach town has a certain Local Beach Life that draws both residents and tourists alike. The Big Chill brand takes the 'slow it down and enjoy the beach' attitude as its mantra, whether as an oceanfront restaurant, a cantina bar, or a surf shack hotel. Keep It Chill!

          Taco Reho
          Hey, ho, let's Rock-N-Roll! Get ready for the show at Taco Reho where Passion For Tacos & Music is our gig. We are plugged in and amped up to feed you the best So Cal inspired tacos, burritos, bowls, dogs and fries anywhere. It Rocks. It Rolls.

          Fork + Flask
          Kindred spirits Revel In The Good Life at this inviting social meeting house where friends and family gather to enjoy each other's company over award-winning food, cocktails, and hospitality. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. General Manager in Rehoboth Beach, DE
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Keywords: Crooked Hammock Middletown, Middletown , General Manager, Executive , Middletown, Connecticut

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