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Administrative Assistant FT - Middletown, CT

Company: Walden Behavioral Care LLC
Location: Middletown
Posted on: May 17, 2023

Job Description:

Administrative Assistant FT - Middletown, CT


Are you seeking an opportunity to join a rapidly growing specialty, mental health organization that offers professional growth and a place where you will be able to make a difference every day in peoples' lives?

We are seeking a multi-tasker, someone who is efficient, nimble and empathetic to run the day-to-day operations of our bustling Braintree eating disorder clinic. The ideal candidate will be able to prioritize the tasks at hand, keep the office running smoothly and work with our clinical and support staff to provide a warm and friendly patient and family experience.

Job Responsibilities include:

Client Interactions

Greet all people who enter the clinic with a warm and friendly demeanor.

Answer phone in a positive, upbeat manner and provide information that caller needs or transfer to the person who is best equipped to answer questions.

Work collaboratively with the Client Navigator, who is managing potential client inquiries and process associated.

Manage current client insurance status, client collections and co-pays weekly.

Office Administration Tasks

Maintain daily attendance and input census data to appropriate sites internally

Organize, manage and distribute daily faxes through Outlook

Input and manage client lab work, medication refills and collect lab results for patients

Scan, update and upkeep client charts with required paperwork and documentation

Assist clinicians with client step-ups and step-downs, managing paperwork, securing collections and assuring a smooth transition

Manage discharge and disposition forms

Manage and track daily transportation issues for patients

Manage and track PT1 and VEYO for patients

Support MHC's with program preparation to assure room is prepared prior to program

Support Program Director and team to assure calendars are up to date

Assist Program Director with insurance denials

Comply with internal policies and procedures and applicable external regulatory requirements

Environmental Management Tasks

Process site invoices in a timely manner

Order office supplies including medical gowns, cleaning supplies and food

Manage 'Fire' binder and oversee environmental items for location including but not limited to fire extinguishers and emergency lights

Maintain clean kitchen and refrigerator daily, assuring everything is appropriately labeled

Assure clinic is clean and all items are where they belong daily


High school diploma and some college preferred however past experience working in an office setting is most important


Minimum of 2 years administrative experience in a similar environment

Proficient in Word, Excel and Outlook

QuickBooks experience, preferred


CPR preferred


Knowledge of mental illness, including eating disorders preferred.

Knowledge of basic medical terminology preferred.

Knowledge of insurance and billing preferred

Required competencies:

Computer proficiency required

Strong organizational skills

Attention to detail and ability to prioritize independently

Ability to multi-task in a changing and fast-paced mental health environment

Ability to work in a highly collaborative team environment

Ability to communicate verbally and in writing

Ability to interact with clients and peers in a professional and empathetic manner

Supervision Received:

Reports to Program Director

Environmental Conditions:

General medical office environment.

About Walden Behavioral Care. Walden Behavioral Care is a rapidly-growing, national mental healthcare system specializing in the treatment of eating disorders and mental health conditions. We are one of the only organizations in the country to welcome individuals of all ages and all genders at all levels of care. Since 2003, we have helped more than 20,000 individuals progress in their path to healing. With 15 locations and more than 450 dedicated care professionals across Connecticut, Massachusetts and in Georgia, we are committed to changing lives, one person at a time. Using evidence-based treatment, proven to support long-term recovery, we are passionate about providing all individuals with the specialized care they need and deserve.

At Walden we are committed to creating an inclusive and diverse workplace, where we celebrate our employees, our patients and the communities we work with. In recruiting for our team we welcome the unique contributions only you can bring in terms of your education, culture, opinions, experience and background. Join us and find out how you can make a difference today.

At Walden all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability or veteran status.

Keywords: Walden Behavioral Care LLC, Middletown , Administrative Assistant FT - Middletown, CT, Administration, Clerical , Middletown, Connecticut

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