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Financial Coordinator (Veterinary) - Sign on bonus!

Company: Pieper Veterinary
Location: Middletown
Posted on: January 10, 2022

Job Description:

Pieper Veterinary Center is a thriving, privately owned General Practice, ER and Specialty facility that has been a part of community since the 1930 s. Pieper Veterinary is a teaching hospital with a strong culture of promoting from within. We continue to strive for offering an advanced level of veterinary care at affordable prices. We are also very proud to be a VECCS Level I certified emergency & critical care facility.As we continue to grow, we are looking to add Financial Coordinators to our specialty departments that include Internal Medicine, Neurology and Surgery.Under direct supervision from the ER/Specialty Financial Manager, the Specialty Financial Coordinator will be responsible for reviewing clinical charges from veterinarians from within the internal med/neurology/ surgery department daily. They will assist clients with billing questions and provide feedback to doctors and staff, while ensuring charges for all services are appropriately captured in a timely manner. Processing payment plans, discussing Waggle crowd funding campaigns and reviewing open/unposted invoices are also essential job duties.The Financial Coordinator will work heavily with both our medical team and our accounting team, therefore excellent communication is key. Familiarity with Office, Outlook and an ability to learn and confidently use different types of software is essential. Schedule will include some second shift hours and one weekend day. Ideally; Sunday through Thursday from 12 PM to 8 PM.PRIMARY JOB RESPONSIBILITIES

  • Charge capture for all inpatients within the (internal med/neuro/surgery) department. Compare and audit invoices to ensure there are no missed/duplicate charges.
  • Ensuring that all inpatients have approved estimates and that the low end of the estimate has been collected. If no estimate and/or deposit, will need to follow up with appropriate doctor(s).
  • Alerting doctors to invoices that are approaching or have gone over estimate- collect additional deposit for continued care as needed.
  • Discussing and setting up Payment Plans/Waggle campaigns as approved by management.
  • Answering general client questions pertaining to invoice and posted payments.
  • Assisting clinical team with green checking invoices prior to patient discharge once all charges have been audited.
  • Reviewing department outpatient appointments to ensure payment has been taken for all diagnostics/medications.SKILLS AND KNOWLEDGECustomer service skills: Ability to provide friendly, efficient service to both clients and other staff members. Considerable tact and diplomacy is required especially during high stress/emotional situations.Interpersonal skills: Ability to feel comfortable dealing with clients, staff, and others.Reliability: Regular attendance and timeliness are essential functions in order to fulfill the requirements of this position.POSITION REQUIREMENTS
    • Minimum one (1) year hospital, physician office, or veterinary office experience, with experience in veterinary billing, medical coding, or other billing experience strongly preferred
    • Electronic records experience preferred
    • Strong customer service skills, including excellent phone and interpersonal communication skills
    • Excellent active and attentive listening skills
    • Ability to work independently and as part of a team
    • Compassionate, caring, and empathetic to clients and patients in all situations
    • Ability to learn, understand, and adhere to hospital policies, while finding creative solutions to problems
    • Financial knowledge regarding estimates, statements, and payment plans
    • Strong attention to detail
    • Strong computer and organizational skillsPay: $18-$20/hour depending on experience + sign-on bonusBenefits:
      • Company paid short-term disability
      • Paid maternity leave
      • Paid time off
      • Referral bonuses
      • Insurance: health, dental, vision, and disability
      • 401(k) plan with employer match
      • Generous employee pet discount
      • Employee Assistance Program
      • Annual uniform allowance
      • Comprehensive one-on-one client service classes and hands-on training
      • Continuous learning via in-house training seminars and reference material
      • Employee appreciation events and activities
      • Many opportunities for internal transfer and promotionPieper Veterinary considers applicants for employment without regard to, and does not discriminate on the basis of, an individual s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Pieper Veterinary discriminate on the basis of sexual orientation or gender identity or expression.

Keywords: Pieper Veterinary, Middletown , Financial Coordinator (Veterinary) - Sign on bonus!, Accounting, Auditing , Middletown, Connecticut

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